bte33's Privacy Policy — Your Information Is Our Responsibility
We treat your personal information with the utmost importance and keep it fully secure through SSL encryption. Read this policy to understand how we manage your data.
Introduction & Applicability
bte33 ("we", "our" or "platform") is a safe and reliable digital entertainment service operated for online gaming users in Bangladesh. This Privacy Policy ("Policy") applies to the use of bte33's website, applications, and related services ("Services").
The purpose of this Policy is to clearly inform you about what types of information we collect, how we use it, with whom we share it, and how we keep it secure. By using our Services, you are considered to have agreed to the terms of this Policy.
What Information We Collect
bte33 collects the following types of information about its users. The amount and type of information collected depends on how and to what extent you use our Services.
2.1 Information You Provide Directly
Information you voluntarily provide during account registration and management:
- Full name and date of birth (for age verification)
- Mobile number and email address
- National ID or passport number (for identity verification)
- Payment account details (bKash, Nagad, Rocket, Upay or bank account number)
- Details of your messages and complaints when contacting us
2.2 Automatically Collected Information
Information automatically recorded while you use our Services:
- IP address and device identifier
- Browser type, operating system, and device model
- Login time, location data (if permitted) and session information
- Game play history, bet amounts and results
- Transaction history — deposit and withdrawal records
- Data collected through cookies and similar tracking technologies
2.3 Information Received from Third Parties
In some cases we also verify information from trusted third-party sources, such as payment processors or identity verification agencies.
Purpose of Using Information
bte33 uses your information only for the following lawful and legitimate purposes. We will never use your information for any other purpose without your consent.
| Purpose | Description |
|---|---|
| Account Management | Creating, verifying, and securing your account; managing login and sessions |
| Payment Processing | Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay or bank transfer |
| Customer Service | Resolving your questions, complaints, and issues; 24/7 live chat and email support |
| Fraud Prevention | Detecting suspicious activity and ensuring platform security |
| Legal Compliance | Complying with applicable laws and regulations; providing information to authorities when required |
| Service Improvement | Analysing user experience to further improve the platform |
| Responsible Gaming | Identifying excessive play patterns and providing timely assistance |
Cookies & Tracking Technologies
bte33 uses cookies and similar technologies on its website to keep your browsing experience smooth and uninterrupted. A cookie is a small text file stored on your device.
4.1 Types of Cookies We Use
- Essential Cookies: Necessary to maintain login sessions and ensure security. Disabling these will prevent the service from working properly.
- Functional Cookies: Remember your preferences (language, game settings) so you do not have to set them each time.
- Analytics Cookies: Collect statistics to understand which parts of the platform are being used and how much.
4.2 Cookie Controls
You can accept or reject cookies through your browser settings. Keep in mind that disabling essential cookies may cause login and payment-related features to stop working.
Sharing Information with Third Parties
bte33 does not sell your personal information to third parties for commercial purposes. However, in specific circumstances and for specific purposes, we may share necessary information with the following parties:
Payment Processors
Only the necessary payment information is shared with bKash, Nagad, Rocket, Upay and banking partners to complete transactions.
Security Service Providers
Limited information may be shared with trusted cybersecurity firms for fraud detection and identity verification.
Legal Authorities
Where there is a legal obligation or court order, necessary information may be provided to the relevant government or legal authorities.
Game Providers
Game providers such as Pragmatic Play, Evolution Gaming, JILI, and Spribe may receive limited session data for technical reasons, governed by their own privacy policies.
Data Security Measures
To keep your information secure, bte33 follows industry-standard technical and administrative measures. Our security framework includes the following layers:
- SSL/TLS Encryption: All data transfers between your browser and our servers are secured through strong encryption.
- Password Hashing: Your password is not stored directly — it is converted and stored using a strong cryptographic method.
- Access Controls: Only authorised staff can view your information for specific, necessary purposes.
- Two-Factor Authentication (2FA): An additional verification layer is used for sensitive actions.
- Regular Security Audits: Our systems go through regular security testing so that any vulnerabilities can be identified in time.
- Data Backup: Your information is backed up on secure servers to prevent data loss in the event of a technical issue.
- Staff Training: All our staff receive regular training on data protection and privacy.
While we strive to ensure the highest level of security, no method on the internet is 100% impenetrable. We therefore ask that you keep your password strong and do not share it with anyone.
Data Retention Period
bte33 retains your personal information only for as long as necessary. The following factors are considered when determining data retention periods:
- Active Accounts: Information is retained for as long as your account is active and for the period necessary to provide our Services.
- After Account Closure: Certain information may be retained for a specified period after account closure to meet legal obligations and financial record-keeping requirements.
- Payment Information: Financial transaction records are retained in accordance with legal requirements.
- Dispute Resolution: Where a dispute or legal claim is ongoing, relevant information is retained until that process is concluded.
Your Rights as a User
As a registered user of the bte33 platform, you have the following rights regarding your own information. You may contact our support team at any time to exercise these rights.
Right to Access
You have the right to know what information we hold about you and to request a copy of that information.
Right to Rectification
If any of your information is incorrect, you have the right to request that it be corrected or updated.
Right to Erasure
Where there is no legal obligation preventing it, you have the right to request the deletion of your personal information under certain conditions.
Right to Restrict Processing
In certain circumstances, you have the right to request that the processing of your information be restricted.
Protection of Minors
bte33 is operated for individuals aged 21 or older only. We clearly state that we never intentionally collect personal information from minors.
An age verification process is followed at the time of registration. If we are informed that a minor has registered on our platform for any reason, we will immediately close that account and delete the information collected.
If a guardian believes a minor is using our Services, they are requested to notify us at [email protected].
Policy Changes & Updates
bte33 reserves the right to revise or update this Privacy Policy as needed. The Policy may be updated due to changes in technology, new legal obligations, or changes in the scope of our Services.
For significant changes, we will notify you via your registered email or through a notice on the website. Continued use of the Services after any changes will be considered acceptance of the updated Policy.
We recommend that you visit this page regularly to stay informed about the latest Policy.
Contact Us
Our support team is always ready to assist with any questions, concerns, or requests regarding this Privacy Policy or your personal information. We provide support in both Bengali and English.
Visit the relevant pages to learn more about our responsible gaming policy and terms and conditions. Your trust is our most valuable asset.